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Chess Master Arena

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Chess Master Arena Support

Account and Login Help

If you cannot sign in, check your internet connection, update the app from Google Play, then restart it.

Google Sign-In Help

Make sure a Google account is added to your device, you are online, and you choose the same Google account you used before. If it still fails, tell me your device model and Android version.

Email and Password Help

Check for typing errors and caps lock. If you forgot your password, use the Forgot Password option on the login screen. If the reset email doesn't arrive, check your spam folder or request a new one.

Multiplayer Troubleshooting

  • Use a stable Wi-Fi or mobile connection.
  • Update to the latest app version from Google Play.
  • Sign out and back in, then try again.
  • If a match freezes, restart the app — you have a 5-minute reconnect window before the match is forfeited.
  • If a room code fails, ask the host to create a new room.

Game Functionality Issues

If the board, pieces, AI, or daily challenge behave unexpectedly, restart the app first. If the issue continues, report it with details.

Report a Bug

Please include:

  • App name and version (from Settings → About)
  • Device model and Android version
  • What you did, what you expected, and what happened
  • If a chess position failed, the FEN string (if possible)
  • A screenshot or screen recording if possible

Email bug reports to Faisal21063@gmail.com with the subject [BUG REPORT].

Multiplayer Issue Reports

Include your 6-character room code, opponent username, match time, and whether disconnection occurred during an active clock.

Email: Faisal21063@gmail.com with subject [MULTIPLAYER ISSUE].

Account Deletion

You can delete your account at any time via the Account Deletion page on this website. In-app deletion will be available in a future update.

Privacy & Ad Consent

To review or reset your advertising consent, open the app and go to Settings → Privacy & Consent → Manage Privacy Options. You can also reset your Advertising ID in your Android device settings under Google → Ads.

Privacy inquiries: [INSERT PRIVACY EMAIL] with subject [PRIVACY INQUIRY].

Frequently Asked Questions

Can I play chess offline?

Yes. Chess Master Arena includes a built-in Stockfish engine and offline tactical play. Only friend matchmaking and cloud-synced ratings require an internet connection.

How do friend matches work?

Tap Play with Friends from the home screen, choose your time control, and tap Create Room. Share the generated 6-character room code with your friend. They enter the code under Join Room to begin.

What happens if I lose internet during a match?

You have a 5-minute disconnection grace period. Reconnect to the internet and reopen the app — your match will resume without clock forfeiture. If the 5 minutes expire, your opponent may claim victory by abandonment.

How are daily tactic puzzles validated?

Daily puzzles are verified using the chesslib engine's move generation. If you find an alternate winning line, please report the FEN position for engine analysis.

How do I delete my account?

Visit the Account Deletion page. Enter your registered email address and confirm via the verification email. Your account and data are purged within 30 days. In-app deletion is coming in a future update.

Is my data secure?

All data is encrypted in transit using TLS 1.3 / HTTPS. Your private data (email, verification status) is stored in a separate Firestore subcollection that other users cannot access. See the full Privacy Policy for details.

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